Do you have strong influencing and communication skills? Are you dynamic, tenacious, and enthusiastic? Are you good with decision making and using initiative? If you have answered yes, then we have a new opportunity for a Business Development Executive to join the Service department at our new, fun office in Ashby, reporting into the Customer Service Manager.

Position Summary

You will be required to develop and gain new business in the Commercial & Industrial sectors for Swegon Service. The purpose of the role is to increase the awareness of the Swegon brand within the UK, increase market share and grow sales of Swegon’s service offering in the Cooling, Smoke & Fire and Ventilation service marketplace.

Main duties and responsibilities

• Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
• Prepare Maintenance contract documents for new business opportunities
• Pursue all maintenance contract leads to improve conversion rate
• Promote all Group capabilities
• Work towards and meet monthly and quarterly sales targets set
• Maintain a level of account management of live and new accounts gained
• Arrange client meetings for Area Service Managers with potential customers to identify requirements with the view to gaining orders
• Offer a good level of communication, technical advice and guidance on customer requirements in order to build and maintain relationships
• Attend sales meetings periodically with the sales team, providing information on new business orders and opportunities
• Update the Company database to maintain current and correct information of contacts, addresses and activities
• Present key features and benefits of the company, its products & services to obtain opportunities
• Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates
• Update CRM system to keep auditable records
• Generate any other reports as requested
• Any other duties as required

Required Experience

• Strong customer service skills
• Excellent administration skills
• Excellent computing skills including Microsoft Office packages and ERP/CRM systems
• Order acknowledgements
• Excellent oral and written communication skills
• Pleasant and effective telephone manner
• Experience of exceeding customer expectations
• Experience of corresponding and coordinating with customers to meet business needs
• Excellent time management skills
• Identifying sales opportunities and leads
• Able to demonstrate a proven sales track record
• Deal with end users and facilities managers

Desirable Experience

• Experience of working within a fast-paced service delivery environment
• Experience of preparing quotations and following up orders

Essential Qualifications/Education

• Educated to GCSE/ A ‘Level standard or equivalent
• Good standard of business-related administration qualification/experience
• Full valid UK driving licence

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